AI information

The clinic can use AI assistance in FlowDule to write and correct notes, make summaries, turn speech into text, read text in an image and translate. Your practitioner sees the result and decides what becomes part of the record. AI does not make diagnoses and takes no decisions about you. Your information is processed in the EU, and it is not used to train AI models.

The clinic can use AI for:

• Language and proofreading: the practitioner has their own note corrected and set out according to a template.
• Summary: a short summary of a note with keywords and suggestions for next steps.
• Dictation: audio that the practitioner records is turned into text.
• Text from an image: text in a photo of a document or in handwriting is recognised and inserted into the note.
• Report drafts: a draft report based on a template and the notes the practitioner selects.
• Suggestions for cleaning up a note: a finalised note may be reviewed automatically, and the practitioner can be offered a cleaned-up version if the note contains, for example, judgemental language, information about other people or an interpretation that is written as a fact. The suggestion does not change the note by itself.
• Translation of what the clinic shares with you: if you choose to see a shared note or a report in your own language, the text is translated automatically.
• The clinic’s own texts: the clinic can have its services, templates, policies, message templates and booking texts translated, so that you can read them in your language.
• The clinic’s own work: the practitioner can obtain an analysis of their own courses of treatment and feedback on how the notes are written. This concerns the practitioner’s own work, it is not written into your record, and others at the clinic cannot see it.

If you write to FlowDule’s support, the messages may be translated automatically into the recipient’s language. The same applies to FlowDule’s own platform announcements.

AI in FlowDule does not make diagnoses, does not carry out triage or risk scoring, and does not select, change or recommend your treatment. AI does not decide whether you can have an appointment, a service or a right, and no decisions are taken about you that are made by a machine alone and have legal effect or similarly significant effect. There is no hidden profiling of you, no emotion recognition and no biometric categorisation. Records are not finalised or signed automatically. Your practitioner decides.

Nor is your information used for research, marketing, model training or product development, and a result from your record is not reused for other clinics or for other purposes.

What AI produces for the record or for you is a draft. The practitioner must compare the draft with their own material, correct what is wrong, reject what is uncertain and take responsibility for the final text. Corrected and formatted text and text from an image only become part of the record when the practitioner saves the note. Dictated text is inserted into the writing tool, and the text of the note only changes when the practitioner saves; if the dictation is made to a note that has already been created, the raw transcript is stored with the note as soon as it is ready. A summary, keywords and next steps that the practitioner asks for are written on the note, where the practitioner can correct or remove them. A report must be approved before it can be shared with you.

Two things that you meet yourself happen without an approval step. When you choose to see shared content in your own language, the translation is machine-made, and no practitioner has read it through; the practitioner has only seen the original text. The same applies to the translation of messages in support cases, where the original message is always kept.

AI can be wrong. It can misunderstand a context, overlook a “not”, mix up people, distort figures and dates or translate a professional term incorrectly, and an answer can sound convincing even when it is wrong. That is why it is the practitioner’s own assessment that counts. If you see something in a shared document that does not look right, tell the clinic.

The clinic can ask FlowDule to switch the AI features off for the clinic. If the clinic does that, the practitioner writes everything themselves. Two things nevertheless continue, because they can only be stopped for the whole platform: the translation of what the clinic shares with you, if you choose another language, and the translation of the clinic’s own texts, that is the clinic’s services, templates, policies and message templates.

The AI features run at Amazon Web Services in the EU. Amazon Bedrock with Anthropic Claude is used for text, Amazon Transcribe for dictation, Amazon Textract for text from an image and Amazon Translate for the translation of support messages. Depending on the feature, the processing may cover record text, free text, images of documents, audio, the converted text and the result.

Your information is not used to train AI models, neither by FlowDule nor by the supplier. Drafts from proofreading, summaries, dictation and text from an image are stored encrypted, so that the practitioner has time to review them, and the personal data in them is removed automatically after 90 days. Text recognised from an image that is not linked to a note is deleted after 7 days. A translation of shared content is stored encrypted, so that the same text does not have to be translated again. What the practitioner saves in the record follows the clinic’s retention rules, which you can read about in Retention and rights.

The current list of suppliers is available in Sub-processors and suppliers.

FlowDule has no AI chatbot, so you never write with a machine in the belief that it is a person. If you choose to see shared content in another language, the client portal tells you that the translation is made automatically with AI, and you can click your way in here.

The clinic informs you about how AI forms part of your treatment. If you are in doubt, ask the clinic.

Questions about your record, about access, rectification or erasure, and about what AI has been used for in your course of treatment, must be put to the practitioner or clinic you are with. The clinic is responsible for the information, and we assist the clinic on its instructions.

If the question concerns FlowDule’s own processing, you can write to privacy@flowdule.com. You can read more in the Privacy Policy and in Retention and rights.