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How FlowDule uses AI

AI is documentation help in the journal and help with translation in FlowDule, not a decision-maker. Here you can read what AI may help with, how people keep control, and which suppliers are involved.

AI helps with the writing. People decide.

FlowDule offers AI as documentation help in the journal, saving time on the written work, and for translation. Most AI results are drafts, and AI makes no professional decisions about clients, treatment or operations.

This page brings together what AI may help with, who processes data along the way, and how AI is made available and switched off for your chain.

Read the AI information

Use

What AI may help with

Writing help, report drafts, translation and recognition of images and speech. And how the results are stored.

  • Writing help

    Formatting, summaries and suggestions

    AI can structure a note, write a summary and suggest wording. The suggestions are drafts that the user edits or discards.

  • Reports

    Report drafts

    AI can make a draft report from what is already in the journal. The report must be approved before it can be shared with a colleague or shown to the client.

  • Language

    Translation between languages

    AI can translate content between the platform's languages, so text can be read by the person who needs it. The translation of shared content for the client is machine-made and is not reviewed by a practitioner.

  • Recognition

    Text in images and speech to text

    AI can read text in images and documents (OCR) and transcribe speech as text, so content does not have to be typed in manually.

  • Encryption

    AI results are stored encrypted

    Prompt and result from formatting, summary, dictation and text from images, as well as machine translations of shared content, are stored encrypted. If a draft belongs to a note that the practitioner has saved, it follows the journal. Otherwise the personal data is removed automatically after 90 days.

Control

AI suggests. The practitioner reads, corrects and decides.

Choose a function and see where the person comes in.

  1. The source

    The note, speech, an image or what is already in the journal.

  2. AI suggests

    A draft. Never a professional decision.

  3. The person decides

    The practitioner reads, compares with the source and corrects.

  4. The result

    Saved, shared or discarded.

Formatting and text from images
Inserted into the writing tool and only becomes part of the journal when the practitioner saves the note.
Dictation
Also inserted into the writing tool. If dictation is made to a note that has already been created, the raw transcription is saved with the note as soon as it is finished.
Summary, keywords and next steps
Written on the note when the practitioner asks for them, and the practitioner can correct or remove them.
Report drafts
Must be approved before they are shared.
Without an approval step
The automatic note feedback to the practitioner, the machine translation of shared content for the client and the translation of support cases and platform messages.

There is no automatic finalisation or signing of journals without active human approval.

AI text is a draft that the practitioner must read, compare with the source and correct. Formatting and text from images are inserted into the writing tool and only become part of the journal when the practitioner saves the note. Dictation is also inserted into the writing tool. If dictation is made to a note that has already been created, the raw transcription is saved with the note as soon as it is finished.

Summaries, keywords and next steps that the practitioner asks for are written on the note, where the practitioner can correct or remove them. Report drafts must be approved before they are shared. Some functions have no approval step: the automatic note feedback to the practitioner, the machine translation of shared content for the client and the translation of support cases and platform messages.

Access to the AI functions follows the user's role, and the customer must ensure that users have sufficient AI literacy. FlowDule switches AI off for the chain on request. The translation of shared content and of the chain's own texts continues, however, because it can only be stopped for the whole platform.

Read the full AI information

Suppliers

AI processing takes place at AWS

The AI functions run on AWS services: Amazon Bedrock with Anthropic Claude for writing help, report drafts and translation, Amazon Transcribe for speech to text and Amazon Textract for text in images and documents. Amazon Translate is only used for support cases and messages from the platform.

The model versions may change. The current suppliers are listed in the list of sub-processors, and the AI functions in the modules the chain has switched on are part of the customer's documented instructions. The customer's client and journal data may not be used for model training.

See the sub-processors

Questions?

Questions about our use of AI?

Write to privacy@flowdule.com if you need more details about the AI functions, the suppliers or how AI is switched off for your chain.

Write to privacy@flowdule.com

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